At Ancepo, a reliable trade learning company of Hong Kong, your privacy really matters. We take measures to secure your personal information and we stay transparent about the ways by which we collect, use, and share it. This privacy policy covers our practices pertaining to your data, and it also provides your rights under the Hong Kong Data Protection Act.

Personal data is defined as any information capable of being used to identify you either directly or indirectly. For example, your name, email address, phone number, and any other information that you furnish to us while using our services. We handle your personal data responsibly and only collect as much as necessary for better service.

Information is obtained when you are interacting with our website and also when you interact with our various programs. Some of the information that we can collect may include:

• Personal Information: Once you register to our course, we collect information that may include: name, email address and contact information.
• Usage Data: We may collect data about how you work on our website, the computer you are using to access the internet, the browser you use, the pages you visit, and the time spent on our site.
• Cookies: We use cookies to enhance your experience on browsing. These are small text files we place on your device which will enable us to have an analysis of the traffic we generate on the website and allow us to understand your preferences.

We collect information for the following purposes:

• To Provide Our Services: We shall use your information to ensure effective delivery and management of our educational programs.
• Communication: In case of updates, newsletters, or any other important information regarding courses and services, we may send messages to you.
• To Improve Our Services: We analyze usage data to enhance the quality and relevance of our offerings, ensuring that you have a better learning experience.

Pursuant to the Hong Kong Data Protection Act, we process personal data due to the following legal grounds:

• Consent: We shall process and collect your data based upon your consent. For example, when you request to subscribe to our newsletters.
• Contract Necessity: We may collect and process your data as it is necessary for us to meet our obligations to you.

We respect your data and believe that this information is extremely valuable to you. We will not sell, trade, or transfer your information to any third parties. Your information may be shared with other companies and data controllers to provide our services in compliance with law or protect our rights where needed.

If we need to share your information with trusted third-party service providers (e.g., payment processors), we ensure they uphold the same standards of data protection and confidentiality.

The Ancepo website is not designed for or knowingly targeted at children under the age of 13. We do not collect personal information from children. If you believe your child has provided information to us, please contact us immediately so that we can take appropriate action to delete such information from our database.

We respect the privacy of the information of the users of our website. We use commercially appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, as well as accidental or illegal methods of destruction, damage, alteration, loss or unlawful disclosure of your data within our organization.

Although we do what is within our power to protect your information, we also acknowledge that no method of transmission over the internet is totally secure. For this reason, while we strive to protect your information, we cannot guarantee the absolute security of any information you transmit over the internet.

As an Ancepo user, you have some rights related to your personal data, amongst others:

• Access: You will have the right to request copies of your personal information we hold.
• Corrections: If you think that your information is not accurate or is incomplete, you may ask for this to be corrected.
• Deletion: You will have the right for your personal information to be deleted for specific reasons.
• Withdraw Consent: If you have given consent to our processing of your information, you can withdraw the consent at any time.

We may update this privacy policy from time to time for new practices, as well as other operational, legal, or regulatory reasons. If we make any material changes, we will notify you by email, where feasible, or by personal notice on our site. We recommend that you regularly check this policy to learn about current practices regarding the protection of your information.

We are always happy to hear from you and solve any issues. Feel free to contact us at [email protected].